CondoWrangler

I founded CondoWrangler after experiencing the pain and expense of maintenance mismanagement firsthand. CondoWrangler lets boards easily record maintenance issues, identify problematic patterns across the property, and act on those problems quickly and with confidence.

I built the product from the ground up and own every layer of it. Market research, product management, UX/UI design, full-stack development, devops, copywriting, branding, marketing, and business development.

No issue left behind

At its core, CondoWrangler is about capturing maintenance issues and acting on them. I designed two ingestion paths so no issue falls through the cracks.

Mobile capture

The mobile app makes in-person inspection simple. Boards and property managers have visibility to historical issues for every unit, can attach photos or videos, and annotate images. AI-based auto-tagging keeps records organized.

Email to ticket ingestion

The second ingestion path is email. The system converts inbound maintenance request emails into tickets (think Zendesk but for condo maintenance), auto-tags them by type, and maintains a complete audit trail. This approach maximizes accessibility for the widest range of users. No behavioural change required; just send an email and the system does the rest.

Turning records into confident decisions

Once issues are recorded, reports give boards a bird's-eye view of issues grouped by type, surfacing trends that are easy to miss when viewing tickets individually. Our AI Assistant helps boards understand problems, identify solutions, and determine which type of contractor they need — turning a pile of records into clear next steps.

From issues to completed work

Boards bundle related issues into projects, generate PDF specifications to send out to vendors, and track work through to completion. It closes the loop from the first reported problem to the finished repair, all in one place.

Standing out in a dry market

It's said that “software is easy, distribution is hard”. While cliché, this statement is painfully true, especially in the new agentic development era.

I created an approachable brand that resonates with everyday people, like those who sit on condo boards. Most software in this space looks as you'd expect: stiff, corporate, templated. CondoWrangler stands out amongst the crowd with its plain language, whimsical illustrations, and expressive personality.